Frequently Asked Questions
Everything you need to know about shopping with HalfPe
What is the standard shipping timeframe?
Most orders are processed within 1-2 business days. Depending on your location, standard shipping typically takes 3 to 7 business days to arrive.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's website to monitor your package in real-time.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to be eligible for a full refund.
Which payment methods do you accept?
HalfPe accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Currently, we ship to select countries worldwide. Shipping fees and delivery times vary by destination and will be calculated at checkout.
How do I contact customer support?
Our support team is available via email at support@halfpe.com or through our live chat feature on the website from 9 AM to 5 PM EST, Monday through Friday.